Problem
Reps spent the first half of every day on outbound calls that mostly did not connect. Qualification was the bottleneck, not closing.
Approach
A production voice agent on Twilio, Retell AI and OpenAI. Real time conversation handling, intent based routing, transcript capture, and CRM write back on every call outcome. Owned from architecture through live deployment.
Result
First touch qualification runs without a person in the loop. Reps pick up warm conversations only.
Python · FastAPI · Twilio · Retell AI · OpenAI · PostgreSQL
